Disease Management and Wellness Companies

NationsHealth provides proven cost reducing chronic condition, disease, wellness and adherence support that drives higher levels of member engagement and positively impacts what's most important - outcomes.

NationsHealth's disease / case management and wellness support programs offer our clients the flexibility to develop messaging that will operate in tandem with their existing patient communication and outreach strategy. 

We have an innovative healthcare IT platform that is capable of accumulating member data from various messaging platforms. This enables us to provide useful data back to our healthcare clients for analysis and planning, but more importantly to help them meet or exceed CMS and HEDIS requirements. It consistently delivers the precision and compliance required in this highly regulated environment.

We offer extensive capabilities to help our healthcare clients gather and understand pertinent information about their members, all of which are customizable:

Healthcare BPO Services

Member Engagement Center Services

• Clinical and non-clinical staffing
• Clinical and non-clinical rollover capacity
• Inbound / outbound engagement services
• Physician outreach
• On-shore and off-shore agent options
• Survey capabilities for satisfaction measurement as well as clinical data gathering
• Inbound / outbound provider engagement
• Compliance and audit services
• Health education, reminders and reporting
• Flexible thin client IT environment with robust reporting capabilities
• Automated call processing (IVR)
• Print and email campaigns
• Internet landing pages for information capture and educational content delivery

We deliver these strategic advantages:

• Outstanding reliability, scalability, and flexibility of healthcare contact services
• Multiple locations to mitigate service disruptions caused by weather or other unforeseen circumstances
• Capacity scaling expertise to allow for fast response to unexpectedly large call volume
• Multi-lingual services

Medical Product Services

Fulfillment Services

• Part B fulfillment and distribution services (i.e. diabetes, respiratory, ostomy and urological)
• Mail order delivery program - with deep Part B experience
• Formulary development assistance
• Physician outreach
• Part B retail to mail conversion

Distribution Engagement Services

• Proactive patient outreach to educate and encourage compliance with physician orders
  • Average telephonic patient outreach frequency of four times per year
  • Hassle Free Healthy Living program educational literature and tools delivered to patients / members as part of our mail order supply program
• We do not compete in the prescription drug space
• Medical billing and compliance infrastructure to mitigate risk