Retail and Specialty Pharmacies

NationsHealth offers a robust menu of operational and technical management tools for retail and specialty pharmacies. These solutions can be purchased as an entire package or a la carte, and most components are customizable to meet your specific business needs. They include:

Medical Product Services

Fulfillment Services

• Medicare Part B fulfillment and distribution services (i.e. diabetes, respiratory, ostomy and urological)
• Mail order delivery program - with deep Medicare Part B experience
• Formulary development assistance
• Physician outreach
• Part B retail to mail conversion

Distribution Engagement Services

• Proactive patient outreach to educate and encourage compliance with physician orders
  • Average telephonic patient outreach frequency of four times per year
  • Hassle Free Healthy Living program educational literature and tools delivered to patients / members as part of our mail order supply program
• We do not compete in the prescription drug space
• Medical billing and compliance infrastructure to mitigate risk

Healthcare BPO Services

Member Engagement Center Services

• Clinical and non-clinical staffing
• Clinical and non-clinical rollover capacity
• Inbound / outbound engagement services
• Physician outreach
• On-shore and off-shore agent options
• Survey capabilities for satisfaction measurement as well as clinical data gathering
• Inbound / outbound provider engagement
• Compliance and audit services
• Health education, reminders and reporting
• Flexible thin client IT environment with robust reporting capabilities
• Automated call processing (IVR)
• Print and email campaigns
• Internet landing pages for information capture and educational content delivery

We deliver these strategic advantages:

• Outstanding reliability, scalability, and flexibility of healthcare contact services
• Multiple locations to mitigate service disruptions caused by weather or other unforeseen circumstances
• Capacity scaling expertise to allow for fast response to unexpectedly large call volume
• Multi-lingual services