Five-Star Support and Quality Improvement Programs
The NationsHealth Five-Star Support and Quality Improvement
Programs offer our clients the flexibility to develop messaging
that supports their existing member communication
strategy.
We have an innovative healthcare IT platform that is capable of
accumulating member data from various messaging platforms. This
enables us to provide useful data back to our healthcare clients
for analysis and planning, but more importantly to help them meet
or exceed CMS and HEDIS requirements. It consistently delivers the
precision and compliance required in this highly regulated
environment.
We offer extensive capabilities to help our healthcare clients
gather and understand pertinent information about their members,
all of which are customizable:
- Live inbound / outbound contact center engagement
specialists
- Automated IVR solution (automated outbound calling)
support
- Health reminders and educational literature for members
enrolled in our mail order supply programs
- Print and email campaigns
- Internet landing pages for information capture and educational
content delivery
- Concise and actionable data capture and reporting
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"We’re not just focused on outreach, we’re driving outcomes."