Chronic Condition and Healthcare Support
NationsHealth's healthcare management solutions offer our
clients the flexibility to develop messaging that will operate in
tandem with their existing patient communication and outreach
strategy.
We have an innovative healthcare IT platform that is capable of
accumulating member data from various messaging platforms. This
enables us to provide useful data back to our healthcare clients
for analysis and planning, but more importantly to help them meet
or exceed CMS and HEDIS requirements. It consistently delivers the
precision and compliance required in this highly regulated
environment.
We offer extensive capabilities to help to our healthcare
clients gather and understand pertinent information about their
members, all of which are customizable:
Healthcare BPO Services
Member Engagement Center
Services
- Clinical and non-clinical staffing
- Clinical and non-clinical rollover capacity
- Inbound / outbound engagement services
- Physician and insurance broker outreach
- On-shore and off-shore agent options
- Survey capabilities for satisfaction measurement as well as
clinical data gathering (Five-Star and HEDIS support)
- Inbound / outbound provider engagement
- Compliance and audit services
- Health education, reminders and reporting
- Flexible thin client IT environment with robust reporting
capabilities
- Automated call processing (IVR)
- Print and email campaigns
- Internet landing pages for information capture and educational
content delivery
Medical Product Services
Fulfillment
Services
- Fulfillment and distribution services (i.e. diabetes,
respiratory, ostomy and urological)
- Specialty pharmaceutical mail order delivery program - with
deep Part B experience
- Formulary development assistance
- Physician outreach
- Retail to mail conversion
Over-the-counter
(OTC)
- Over-the-counter (OTC) product distribution and benefit
administration
- Development of CMS compliant catalogs and literature
- Custom and special products
Part B
Conversion
- Conversion of self-funded employer retirees to part B for
diabetic and respiratory supplies
Distribution Engagement
Services
- Proactive patient outreach to educate and encourage compliance
with physician orders
- Average telephonic patient outreach frequency of four times per
year
- Hassle Free Healthy Living program
educational literature and tools delivered to patients / members as
part of our mail order supply program
- We do not compete in the prescription drug space
- Medical billing and compliance infrastructure to mitigate
risk
We deliver these
strategic advantages:
- Outstanding reliability, scalability, and flexibility of
healthcare contact services
- Multiple locations to mitigate service disruptions caused by
weather or other unforeseen circumstances
- Capacity scaling expertise to allow for fast response to
unexpectedly large call volume
- Multi-lingual services
Reorder Your Diabetes Supplies
"We’re not just focused on outreach, we’re driving outcomes."