FAQs

What services does NationsHealth provide?
Through ourHassle Free Healthy Livingprogram, NationsHealth provides home delivery of diabetes, ostomy, respiratory and urological medical supplies and products with free shipping and no insurance paperwork to fill out. For more than a decade, we've been delivering healthcare Business Process Outsourcing (BPO) and Wellness and Chronic Condition Management solutions that drive higher levels of member engagement and improved outcomes on behalf of our healthcare business customers.

Who is eligible to receive NationsHealth services?
You're eligible for this program if your physician approves the request for supplies on your behalf. We also carry over-the-counter supplies that do not require a doctor's order.

How do I become a NationsHealth Customer?
Joining our program is simple. Call our Enrollment Department at 1-800-644-1050 or enroll online.

Why is the NationsHealth program better than going to my local pharmacy?
We deliver everything you need, directly to your door, with no charge for shipping. There's no need to spend time making trips to the pharmacy. In addition to supplies for many conditions, we also provide a large selection of medically-related products for conditions most often brought on by diabetes, or are in some cases useful for people without diabetes.

How much of the cost will I be responsible for paying out-of-pocket?
There are no up-front costs when you order supplies from NationsHealth. Once we receive payment from your insurance, we will bill you for any remaining portion that may be your responsibility. Out-of-pocket expenses vary based on the supplies you order and the reimbursement approved by your insurance plan. Medicare generally reimburses 80% for diabetes testing supplies. However, reimbursement from other types of insurances varies from plan to plan. If you have a secondary insurance, it may cover some or all of your out-of-pocket expenses. Before shipping your supplies, we will contact your insurance plan to determine your estimated out-of-pocket cost. It is always a good idea for you to contact your insurance company in advance to ensure that you understand your benefits.

If I do not have insurance, can I purchase supplies for cash?
For customers without insurance, many products are available for purchase by calling 1-800-644-1050.

Is there a charge for delivering medical supplies and medications to my home?
No. There is never a charge for shipping.

Who submits my claims to Medicare or other insurance payer?
As a service to our customers, NationsHealth completes and submits claim forms on your behalf.

What if I am not satisfied with my medical supplies or equipment?
NationsHealth has a 100% guarantee return policy on our medical supplies. You are not obligated to keep any supplies unless you are100% satisfied.

NationsHealth will reimburse Medicare and/or your insurance company for claims already paid for returned supplies. For malfunctioning medical equipment that has a manufacturer's warranty (including glucose monitors and insulin pumps), we will assist you with returning the product and the manufacturer will provide a product replacement.

Prescription products: By law, we are not allowed to accept returns of prescription products for reuse or resale. If you have questions about your prescription, please call our Customer Service Department toll-free at 1-800-644-1050.

What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that protects your private health information and governs if and how your medical information is used and accessed. HIPAA protects the confidentiality and integrity of the healthcare information that you provide to us for your healthcare needs. NationsHealth is committed to protecting your private healthcare information.